Terms and Conditions

These Terms and Conditions (the "Terms") govern your use of www.drsam.co.uk (the "Website"), operated by Dr Sam Aesthetics Ltd ("we", "us", or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must stop using the Website immediately.

1. Definitions

1.1. User(s): Any third party accessing the Website who is not employed by Dr Sam Aesthetics Ltd or engaged as a consultant providing services to Dr Sam Aesthetics Ltd.

1.2. Content: All text, graphics, images, audio, video, software, data compilations, page layout, underlying code, and any other information displayed on the Website.

1.3. Services: Any services provided by Dr Sam Aesthetics Ltd, including but not limited to consultations and treatments.

2. Who We Are

2.1. The Website is operated by Dr Sam Aesthetics Ltd, a company registered in England under company number 13739264, with its registered office at Lasyard House, Underhill Street, Bridgnorth, Shropshire, United Kingdom, WV16 4BB.

3. Use of the Website

3.1. You must be at least 18 years old to use the Website. By using the Website, you confirm that you meet this requirement.

3.2. You agree not to use the Website:

In a way that damages or disrupts the Website or its users.

For unlawful, fraudulent, or harmful purposes.

To distribute viruses or harmful software.

4. Intellectual Property

4.1. All Content on the Website is owned by or licensed to Dr Sam Aesthetics Ltd and is protected by copyright, trademarks, and other intellectual property laws.

4.2. You may view and print Content for personal use only. You may not modify, distribute, or commercially exploit the Content without our written permission.

5. Registration and Account Management

5.1. When registering on the Website, you must provide accurate information and update it as necessary.

5.2. We reserve the right to suspend or terminate your account at any time if you violate these Terms.

6. Appointments and Cancellations

6.1. All appointments are subject to availability and require a deposit:

Consultations: £50

Treatments: £50 or 50% of the treatment cost (depending on the treatment required)

6.2. If you do not pay a deposit within the required timeframe, your appointment may be allocated to another client.

6.3. If you arrive late, your appointment may be cancelled, and your deposit forfeited.

6.4. The clinic is not suitable for young children. Please do not bring children to your appointment.

6.5. You may reschedule or cancel a consultation up to 48 hours in advance. Cancellations within 48 hours may result in deposit forfeiture.

6.6. Treatment cancellations require 10 days' notice. Treatments may be rescheduled with at least 48 hours' notice, provided the new date is within two months.

6.7. In the event that we must cancel your appointment, we will offer you the next available appointment or a full refund.

7. Treatments

7.1. Treatment suitability is determined during consultation. If a treatment is deemed unsuitable, the consultation fee is non-refundable.

7.2. Courses of treatments must be paid in full before the first session. Refunds for pre-paid courses are only given if a medical condition prevents treatment, and evidence from a doctor is required.

8. Promotions

8.1. Promotions are subject to availability and individual terms and conditions.

8.2. Promotions may change without notice. Please check our Website for the most up-to-date offers.

9. Refund Policy

9.1. Treatment fees cover:

Consultation and assessment

Provision of information and advice

Safe treatment using evidence-based products

Follow-up appointments and aftercare support

9.2. We do not guarantee treatment outcomes. Refunds are not given if results do not meet your expectations.

10. Complaints

10.1. If you are dissatisfied with our service, please contact us at info@drsam.co.uk.

10.2. Complaints made via social media are not monitored.

10.3. Formal complaints will be acknowledged within 48 hours and resolved within 28 days.

11. Liability

11.1. You must provide accurate medical history before treatment. We are not responsible for any loss or damage caused by failure to disclose relevant information.

11.2. We do not accept liability for indirect or consequential losses, including:

Loss of profits, revenue, or business opportunities.

Loss of data or property.

Loss of goodwill.

11.3. We do not exclude liability for death or personal injury caused by our negligence.

12. Website Content and Security

12.1. We do not guarantee that the Website is error-free or up to date.

12.2. We do not control third-party websites linked on our Website and are not responsible for their content.

12.3. You are responsible for ensuring your device is protected from viruses and malware.

12.4. You must not attempt to gain unauthorised access to the Website. Any such action may constitute a criminal offence under the Computer Misuse Act 1990.

13. Links to Our Website

13.1. You may link to our homepage in a way that is fair and legal, without implying endorsement or association.

13.2. We reserve the right to withdraw linking permission at any time.

14. Governing Law

14.1. These Terms are governed by the laws of Scotland.

14.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland.

For further inquiries, please contact us at info@drsam.co.uk.